F.A.Q.

What areas can I get Restaurant food delivered?

860 TO GO offers restaurant food delivery to the following towns: Wethersfield, Rocky Hill, Newington, Glastonbury, East Hartford, Manchester, Cromwell, Berlin, East Berlin, New Britain, Bristol, Plainville, Middletown, Portland, Middlefield, Durham, Meriden, Wallingford, Southington and parts of Hartford. Please check back as we will be adding new service areas soon. Catering orders of $150 or more are available to any Connecticut town.

When can I place an order for food delivery service?

  • Monday - Thursday 10:30am - 2:00pm and 4:00 - 9:00pm
  • Friday 10:30am - 2:00pm and 4:00pm - 09:30pm
  • Saturday 10:30am - 2:00pm and 4:00pm - 09:30pm
  • Sunday 10:30am - 2:00pm and 4:00pm - 8:30pm
      *Dinner service is available beginning at 5:00pm in:
                Bristol, Plainville and Southington

      *Dinner Service available to Glastonbury, East Hartford and Manchester Friday, Saturday and Sunday nights.

What is the average food delivery time?

The average food delivery time varies based on volume and time of the day. We usually quote between 45 and 75 minutes to allow for possible incidental delays like heavy traffic, long preparation times in busy restaurants, and poor weather. Please remember that all our participating restaurants will be preparing your meals to order. We do suggest customers order in advance whenever possible to ensure a specific delivery time.

What is the food delivery charge and delivery food order minimum?

The food delivery charge starts at $4.99 for internet orders and $6.99 for telephone orders with a $15 food order minimum. Certain restaurants may require higher delivery minimums based on your location from the restaurant. Gratuity is not included; please consider your driver's efforts. 860togo.com may surcharge certain items at its discretion.

Can I order food delivery from multiple restaurants?

Yes, you can order food delivery from more than one restaurant, especially for large catering orders where you need multiple types of food, but we do require that you meet the minimum order and pay the normal delivery charge for each restaurant you order from.

What are my payment options ?

Corporate: Cash, Credit Card, Company Check (company check address must match delivery address), House Account, and Gift Certificates. Residence/Hotel: Cash, Credit Card, and Gift Certificates. Visa, Mastercard, American Express, and Discover Credit Cards are accepted. Menu prices reflect a 5% cash discount.

Can I sign up for a Corporate House Account for food delivery, corporate catering and ordering food online?

Yes, our accounting department is available to sign up corporate house accounts by simply calling toll free 1-855-860-8646 during normal business hours Monday-Friday.

Who gets the gratuity when I order restaurant food delivery?

100% of your gratuity goes directly to your mobile server. Mobile servers are contracted and use their own transportation/gas and work hard to make sure that your restaurant food is delivered on-time and accurate. A 15% minimum gratuity for the services provided is suggested on all food deliveries over $75. Gratuity for out of Area Restaurant Food Deliveries: Out of area restaurant food deliveries, are subject to an additional tip charge based upon the distance from the selected restaurant to the desired out-of-area delivery location. Tax-Exempt Customers: If your organization has documentation stating that they are tax-exempt, please contact our call center for further details for processing your tax-exempt orders at 1-855-860-8646.

Will 860 TO GO accept my restaurant coupon?

We do not accept any coupons other than 860 TO GO coupons. Keep an eye out for our promotions



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